Question 1

Is this business licensed?

Accepted Answer

Yes, I have the Food Safety Certificate, the Business License and the Health Permit

Question 2

Where do you deliver the order?

Accepted Answer

Delivery within the area of Brandon.
Pick up is also available. These choice can be specified at the stage of ordering.

Question 3

How to store your candies?

Accepted Answer

Storing chocolate truffles properly is crucial to ensuring they maintain their texture, flavor, and appearance. Here are some tips on how to store chocolate truffles:
 • Store in an airtight container: Truffles should be stored in an airtight container to prevent  them from drying out or absorbing any unwanted odors
 • Keep away from strong-smelling foods
 • All our candies are made without any preservatives. That is why there are some limits on the shelf life duration and the storage temperature:
    • Keep truffles in a cool place: Chocolate truffles should be stored in a cool place, ideally between 55-60°F (13-16°C). 
    • Refrigerate for long-term storage: If you plan to store truffles for more than a few days, it’s best to refrigerate them. However, make sure to wrap them in plastic wrap or an airtight container to prevent them from absorbing any unwanted odors or moisture. 
    • After purchase the shelf life is limited to 1 month if the storage temperature is 2-4°C (35-39°F). If you keep candies at the room temperature 21-24°C (71-75°F) the shelf life is 5 days after purchase. 
    • It is very important to keep the product at the temperature that is not higher then 25°C (77°F) due to the nature of chocolate.
 • Don’t freeze truffles:  Freezing truffles can cause the chocolate to crack and the texture to become grainy.

Question 4

Are your candies lactose free?

Accepted Answer

Please check carefully the list of ingredients in OUR PRODUCT page or contact us. There are some  candies that contain dairy.

Question 5

Can I return the product?

Accepted Answer

We guarantee the quality of our products and take great care to ensure your box arrives in perfect condition. If your order is incorrect or damaged in any way, please call 1(204)730-0355 or e-mail trueffeels@gmail.com (trueffeels@gmail.com)
We do not accept product returns; all products are final sale.

Question 6

How do I change or cancel my order?

Accepted Answer

Unfortunately we do not accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1(204)730-0355 and quote your order number.

Question 7

What is a chocolate truffle?

Accepted Answer

A chocolate truffle is a type of confectionery made from chocolate and cream. The name derives from its shape, which resembles a small truffle or chocolate-covered mushroom.
Chocolate truffles are traditionally made with a chocolate ganache center, coated and rolled in cocoa powder, chopped nuts, or chocolate.
Chocolate truffles are a popular dessert choice for many because of their rich flavor and texture, as well as the fact that they can easily be customized to suit any taste.

Question 8

Can I buy made-to-order chocolates?

Accepted Answer

Can’t see what you’re looking for on our site? Get in touch, and we’ll see what we can do!

Question 9

Can I include the personal message and make this an unique and memorable gift?

Accepted Answer

Yes, definitely! We can include the message from you into the chocolate truffle or figure to make this gift very personalized. Please contact us prior via phone +1(204)730-0355 or e-mail us trueffeels@gmail.com (trueffeels@gmail.com)

Question 10

Is pre-ordering available?

Accepted Answer

Pre-ordering is available and preferred, especially for the Holiday season. To make sure you packed with boxes for everyone, please call us at 204-730-0355 or e-mail trueffeels@gmail.com (trueffeels@gmail.com)at least 7 days prior to the special day.

Question 11

Is the Belgium chocolate gluten free?

Accepted Answer

Yes. We use professional, high-quality Belgium chocolate,  three different kinds of it: dark, milk and white. All of them are gluten free. 
For more information on ingredients please check the

.

Question 12

What Belgium chocolate ingredients are?

Accepted Answer

To make our candies top-quality we use three kinds of Belgium chocolate: dark, milk and white.
Dark chocolate:
min cocoa solids 54.5%
total fat 37%
Cocoa mass 43.0%
Sugar 43.0%
Cocoa butter 13.0%
Emulsifier lecithin <1%
Natural vanilla flavoring <1%

Milk chocolate:
min cocoa solids 33.6%
total fat 36%
Min milk solids 20.8%
Sugar 42.0%
Cocoa butter 24.0%
Whole milk powder 22.5%
Cocoa mass 11.0%
Emulsifier lecithin <1%
Natural vanilla flavoring <1%

White chocolate:
min cocoa solids 28%
total fat 36%
Min milk solids 22%
Sugar 46.0%
Cocoa butter 29.5%
Whole milk powder 23.5%
Emulsifier lecithin <1%
Natural vanilla flavoring <1%

FREQUENTLY ASKED QUESTIONS

Contact Us

JOIN OUR MAILING LIST